FAQ
Have questions about products, delivery, or more? Take a look at our most frequently asked questions by customers like you.
Do you deliver?
We do offer delivery. Just ask us to quote your order with delivery included.
(Delivery depends on quantity and distance)
What payment methods do you take?
Cash, check, or card. We prefer cash or check, but do not apply a service charge for the use of a card.
Can I pick through pieces?
Pick-throughs are not allowed as the vast majority of items we stock are #2, which are meant to contain some blemishes like surface-level knots, color variation, and possibly some splits and see-through knots.
How can I place an order?
The easiest way to order is to contact Austin at 260-336-2675 or austin@swpindiana.com. We're by appointment only although we're typically there from 8-4 on Thursdays and Fridays. But just give us a call before you head this way so we can be here.
Can I return my order?
All sales are final and we do not allow returns on products.
Do I need to prepay when placing an order?
It depends. If you will be picking up your order, and it's a stocked item, you are not required to pay until pickup. If you are ordering an item that we do not stock, we usually will ask for a minimum deposit of 50%.